Tote Bag
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Question:
One of the stitching of my handles has started to come out. What should I do?
Submitted by Helga on September 2, 2021
Answer:
Hello. All FranklinCovey products carry an unconditional guarantee against any defect in craftsmanship for 120 days. If any of your items were damaged in transit or suffer from a manufacturing defect we will simply replace them at no cost. Just call our Customer Service line at 1.800.654.1776. We'll provide a method of return for the damaged/defective items and expedite a replacement promptly.
If you have an item that is no longer under warranty, you may be able to have it repaired at a shoe or luggage repair shop.
If you have an item that is no longer under warranty, you may be able to have it repaired at a shoe or luggage repair shop.
Answered by Franklin Planner Customer Service on September 2, 2021
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Question:
How should it be cleaned? Outside? Lining?
Submitted by pkshaw on October 18, 2020
Answer:
Hello. Surface cleaning with a soft cloth is recommended.
Answered by Franklin Planner Customer Service on October 19, 2020
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If you have further questions, please submit a new question to ensure a response from the Franklin Planner team.
Question:
What exactly is the tote made of? What does PU stand for?
Submitted by Vicky on May 6, 2020
Answer:
Hello. PU is polyurethane leather. It's a simulated leather. The outside is PU, the inside is a cotton lining and the handles are leather.
Answered by Franklin Planner Customer Service on May 6, 2020
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If you have further questions, please submit a new question to ensure a response from the Franklin Planner team.
If you have further questions, please submit a new question to ensure a response from the Franklin Planner team.
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